State Farm Auto Insurance Review (2022)

State Farm auto insurance quotes are the third-lowest of all major companies, however how much you’ll pay depends on factors such as age, gender, driving history, location, and credit score.

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Rachel Bodine graduated from college with a BA in English. She has since worked as a Feature Writer in the insurance industry and gained a deep knowledge of state and countrywide insurance laws and rates. Her research and writing focus on helping readers understand their insurance coverage and how to find savings. Her expert advice on insurance has been featured on sites like PhotoEnforced, All...

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Written by Rachel Bodine
Feature Writer Rachel Bodine

Dan Walker graduated with a BS in Administrative Management in 2005 and has been working in his family’s insurance agency, FCI Agency, for 15 years (BBB A+). He is licensed as an agent to write property and casualty insurance, including home, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. He reviews content, ensuring that ex...

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Reviewed by Daniel Walker
Licensed Auto Insurance Agent Daniel Walker

UPDATED: Aug 16, 2022

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident auto insurance decisions. Comparison shopping should be easy. We are not affiliated with any one auto insurance provider and cannot guarantee quotes from any single provider. Our partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Company Details
Address: One State Farm Plaza
City: Bloomington
State: IL
ZIP Code: 61710
Phone Number: (309) 766-2311
Year Founded: 1922
AM Best Rating: A++

Things to Remember

  • State Farm is the largest car insurance company in America and has a wide variety of coverage options
  • Aside from the standard options, State Farm also offers the Steer Clear discount for young drivers and the Drive Safe and Save program for drivers with good driving habits
  • State Farm has an A++ from A.M. Best and an A+ from the Better Business Bureau

 

The State Farm Insurance company started in 1922 as a small car insurance provider for farmers. Since then, it has grown into the largest car insurance provider in the nation. This company offers extensive insurance options and generous discounts called State Farm Mutual Insurance.

From state minimum requirements to full coverage insurance, State Farm has coverage for just about every need. Since State Farm receives excellent ratings, you can trust that your service will meet expectations.

More: Safeco RightTrack Review (2022)

To get started, let’s take a look at the average annual auto insurance rates for each state. See how your state compares to the rest of the country.

More: TruStage Auto Insurance Review

Ready to learn more about State Farm? Explore your options below, then compare rates to ensure you get the best policy possible.

State Farm Pros and Cons

As the largest car insurance provider in America, State Farm has plenty of pros customers enjoy:

  • Affordable rates for people with a speeding ticket or an accident on their record
  • A long list of discounts available
  • Rideshare insurance

Although State Farm is an excellent company, there are some drawbacks to consider:

  • High rates for drivers with poor credit scores
  • No GAP coverage
  • Options like new vehicle replacement, vanishing deductibles, and accident forgiveness are not available

Despite a few disadvantages, State Farm generally receives high customer satisfaction ratings.

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Is State Farm insurance good?

Although it struggles in some areas, State Farm auto insurance is one of the highest rated of any coverage provider. State Farm has a strong reputation for its customer service, claims handling, and overall quality of coverage.

So, what is State Farm’s secret to its excellent reputation? For starters, State Farm offers a wide variety of insurance products that can meet virtually any driver’s needs. State Farm auto quotes are a little lower than the national average and are especially good for teens.

However, not all State Farm auto insurance reviews are perfect. Many customers feel like State Farm’s customer service is slipping and are looking for a new company.

State Farm Customer Service

In general, there aren’t many State Farm complaints regarding customer service. Most people enjoy State Farm’s customer support, saying that representatives are helpful and friendly. More than half of State Farm customers recommend the company to friends and family.

Not all State Farm car insurance reviews are positive, however. Some people say State Farm Insurance’s customer service representatives seem to go out of their way to not be helpful.

Despite some negative reviews, State Farm does well in customer service surveys — more than half of its customers say they are satisfied with the service.

State Farm Claims Handling

Filing a claim with State Farm is a simple process. Perhaps the easiest way is to make a State Farm claim online. You can also use the mobile app or call the State Farm insurance claims phone number.

Once you report an incident, a State Farm auto insurance claims adjuster will review your claim and tell you your next step. Once the details are settled, State Farm will send you a check, direct deposit into your bank account, or pay the repair shop directly.

Customers love that State Farm keeps you up to date about the status of a claim. You can check the status online or on the app. If you prefer speaking to a person or you’re having issues, a representative can help if you call the State Farm auto claims phone number.

While State Farm usually receives good reviews for its claims handling, it does have unsatisfied customers. Many of these unhappy customers say State Farm claims customer service penalizes people for taking too long to finish claims, even if they were affected by COVID-19 lockdowns.

Even though there are some negative reviews, State Farm promises to make it right. If you have an issue, simply call the State Farm claims department phone number.

State Farm Insurance Ratings

State Farm does well with professional rating companies.

A.M. Best rates companies based on their financial strength — the better the rating, the more stable a company is. State Farm gets an A++, meaning it will have no problem paying your claims.

The Better Business Bureau (BBB) gives State Farm an A+ for its ability to resolve claims. However, there are hundreds of complaints on the BBB site.

Finally, the National Association of Insurance Commissioners (NAIC) compares a company’s complaints with its size. The national average number is 1.0 — anything higher means the company receives more complaints than similar companies. State Farm’s NAIC number is 1.44, meaning it receives more than the average number of complaints.

State Farm App

When you have the app from State Farm, filing a claim, making payments, and keeping track of your policy is easy. If you’re wondering, “Where are State Farm agents in my area?” the State Farm app can help you locate a local office.

The State Farm app is for more than car insurance — you can easily monitor every policy you have, including homeowners and life insurance. You can also download your State Farm insurance card, so you never have to worry about carrying a physical copy.

While it’s not necessary, you’ll have everything you need to manage your policy at your fingertips if you download the app.

If you already have the app and you run into a problem, you can call the State Farm auto insurance number for help.

How much is State Farm auto insurance?

Although State Farm insurance quotes are the third-lowest of all major companies, the exact amount you’ll pay depends on a variety of factors. According to the III, These factors include age, gender, driving history, location, and credit score.

Insurance companies use unique formulas to determine how much to charge you, which is why shopping for quotes is so important. One company might charge you much more than a different provider for the same coverage.

State Farm rates tend to favor young drivers and people with an accident or DUI on their record. On the other hand, State Farm prices for drivers with low credit scores are usually higher than competitors.

Many factors go into a State Farm quote for car insurance, and understanding how they affect your rates might seem confusing. However, you can get an idea of how different factors affect your insurance below.

State Farm Insurance Rates for Minimum Coverage

Although factors like your age and location play a key role in your rate, one of the biggest factors that will affect your State Farm insurance price is how much coverage you want to buy.

Minimum coverage ensures you can legally drive but leaves you missing a lot of valuable protection. However, it is the cheapest insurance option you can buy. Check below to see how State Farm car insurance rates vary by coverage level.

Average Annual Minimum Coverage Rates for the Top 10 Auto Insurance Companies
Insurance CompanyAverage Minimum Coverage Rates
Allstate$605
American Family$582
Farmers$674
GEICO$290
Liberty Mutual$771
Nationwide$588
Progressive$484
State Farm$408
Travelers$471
USAA$238
Average$541
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Keep in mind that these rates will vary by location. Each state has its own requirements for insurance, so minimum coverage might be more expensive in your state.

For example, State Farm insurance in Florida is about double what State Farm in Massachusetts charges because Florida has higher coverage requirements. On the other hand, State Farm Insurance in Texas is much closer to Massachusetts because they have similar requirements.

State Farm Insurance Rates for Full Coverage

Full coverage keeps your car covered for almost anything the road can throw at it, but it’s generally more expensive. You can compare State Farm rates with other companies below.

Average Annual Rates by Coverage for the Top 10 Auto Insurance Companies
Insurance
Company
Average Minimum
Coverage Rates
Average Full
Coverage Rates
Allstate$605$1,993
American Family$582$1,386
Farmers$674$1,674
GEICO$290$984
Liberty Mutual$771$2,120
Nationwide$588$1,445
Progressive$484$1,310
State Farm$408$1,091
Travelers$471$1,287
USAA$238$753
Average$541$1,477
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You’ll probably need full coverage if you loan or lease your car. Even if you own your car outright, full coverage is never a bad idea as long as you can afford it.

State Farm Insurance Rates by Age

Another vital piece to the puzzle of your insurance rate is your age. Young drivers are statistically more likely to cause accidents and file claims, which leads to higher prices than the average adult will see. You can check how State Farm compares to other companies below.

Average Annual Full Coverage Auto Insurance Rates by Age and Gender
Age and GenderAllstateAmerican FamilyFarmersGEICOLiberty MutualNationwideProgressiveState FarmTravelersNational Average
16 Y/O Male w/a Clean Record$7,654 $5,761 $8,901 $3,743 $9,339 $5,714 $9,766 $4,191 $10,762 $7,315
16 Y/O Female w/a Clean Record$7,299 $4,682 $9,330 $3,573 $8,592 $4,926 $9,617 $3,730 $8,506 $6,695
18 Y/O Male w/a Clean Record$6,223 $4,684 $7,238 $3,043 $7,593 $4,646 $7,941 $3,408 $8,750 $5,947
18 Y/O Female w/a Clean Record$5,381 $3,452 $6,879 $2,635 $6,335 $3,632 $7,090 $2,750 $6,271 $4,936
25 Y/O Male w/a Clean Record$2,277 $1,662 $2,070 $1,120 $2,552 $1,795 $1,756 $1,327 $1,369 $1,770
25 Y/O Female w/a Clean Record$2,173 $1,409 $1,982 $1,160 $2,228 $1,635 $1,687 $1,207 $1,262 $1,638
30 Y/O Male w/a Clean Record$2,118 $1,545 $1,925 $1,041 $2,373 $1,667 $1,633 $1,234 $1,274 $1,646
30 Y/O Female w/a Clean Record$2,021 $1,310 $1,843 $1,078 $2,072 $1,519 $1,569 $1,122 $1,173 $1,523
45 Y/O Male w/a Clean Record$1,919 $1,319 $1,595 $962$2,066 $1,376 $1,261 $1,032 $1,169 $1,411
45 Y/O Female w/a Clean Record$1,941 $1,304 $1,602 $958$2,034 $1,355 $1,340 $1,032 $1,154 $1,413
45 Y/O Male w/a DUI$3,237 $2,191 $2,219 $2,595 $3,724 $2,836 $1,680 $1,344 $2,440 $2,474
45 Y/O Female w/a DUI$3,270 $2,174 $2,225 $2,640 $3,672 $2,813 $1,773 $1,344 $2,416 $2,481
45 Y/O Male w/an Accident$2,700 $1,990 $2,274 $1,590 $2,788 $1,937 $2,230 $1,228 $1,647 $2,043
45 Y/O Female w/an Accident$2,733 $1,970 $2,280 $1,605 $2,747 $1,911 $2,346 $1,228 $1,630 $2,050
45 Y/O Male w/a Ticket$2,255 $1,539 $1,991 $1,268 $2,516 $1,646 $1,678 $1,152 $1,590 $1,737
45 Y/O Female w/a Ticket$2,281 $1,523 $1,997 $1,256 $2,469 $1,625 $1,772 $1,152 $1,570 $1,738
55 Y/O Male w/a Clean Record$1,820 $1,251 $1,513 $912$1,959 $1,305 $1,196 $978$1,109 $1,338
55 Y/O Female w/a Clean Record$1,841 $1,237 $1,519 $909$1,929 $1,285 $1,271 $978$1,095 $1,341
60 Y/O Male w/a Clean Record$1,847 $1,190 $1,474 $892$1,890 $1,253 $1,143 $912$1,065 $1,296
60 Y/O Female w/a Clean Record$1,797 $1,175 $1,383 $872$1,758 $1,189 $1,105 $912$1,052 $1,249
65 Y/O Male w/a Clean Record$1,878 $1,291 $1,561 $941$2,022 $1,347 $1,234 $1,010 $1,145 $1,381
65 Y/O Female w/a Clean Record$1,900 $1,276 $1,568 $938$1,991 $1,327 $1,312 $1,010 $1,130 $1,383
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As you can see, State Farm vehicle quotes for teens and young drivers are some of the lowest.

Teens can save even more with State Farm’s Steer Clear program.

State Farm Insurance Rates by Driving Record

Your driving record contains details about your past, including speeding tickets, accidents, and DUIs. How infractions like speeding tickets affect your insurance varies depending on how long it takes for your record to clear. However, the average time a violation affects your insurance is about three years.

State Farm offers affordable insurance for people with imperfect driving records. Compare State Farm’s rates with other companies below.

Unfortunately, your driving record isn’t the only thing that affects your rates — your neighbors' records also play a role.

Take State Farm car insurance in Florida as an example. Florida has one of the highest rates of accidents in the country. When you get State Farm auto insurance in Florida, your rates will be higher because of the increased likelihood of an accident, no matter what your driving record looks like.

State Farm Insurance Rates by Credit Score

While it shines in other areas, State Farm’s car insurance rates are not the best for people with bad credit scores.

Insurance companies keep careful track of claims data, and people with lower credit scores are more likely to file a claim. The table below shows that people with low credit scores pay much more for their insurance.

Average Annual Auto Insurance Rates by Credit Rating
Insurance CompanyRates with Poor CreditRates with Fair CreditRates with Good Credit
American Family$2,432$1,635$1,386
Farmers$3,233$1,926$1,674
GEICO$1,781$1,197$984
Liberty Mutual$4,256$2,712$2,120
Nationwide$1,988$1,595$1,445
Progressive$2,471$1,655$1,310
State Farm$2,398$1,411$1,091
Travelers$2,323$1,534$1,287
USAA$1,545$910$753
Allstate$3,551$2,362$1,993
Average$2,715$1,781$1,477
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If your credit score is on the lower end, you might be better off with a different company. However, your credit score is only one factor that affects your rates. You should still compare quotes with State Farm, even if your score is low.

What types of car insurance does State Farm sell?

The long list of State Farm products is one of the most appreciated parts of this car insurance company. From state minimum requirements to full coverage, you can find State Farm vehicle insurance that perfectly fits your needs.

Consider the following State Farm automobile insurance options if you need coverage:

  • Liability. Most states require a minimum amount of liability insurance, which covers damage you cause in accidents. State Farm liability coverage includes bodily injury and property damage.
  • Collision. You need collision insurance if you want your car covered after an accident. Collision insurance will help repair your vehicle, even if you hit a stationary object like a tree.
  • Comprehensive. State Farm comprehensive coverage handles damage caused outside of accidents. It includes damage from fire, weather, vandalism, theft, and animal contact.
  • Uninsured motorist. Although insurance is required in most states, not all drivers follow the law. This State Farm coverage protects you from drivers who don’t carry enough insurance.
  • Medical payments. If you’re injured in an accident, medical payments coverage will help pay for your health care expenses. Medical payments adds coverage value to your policy while not raising your State Farm auto insurance quote too much.

The amount of insurance best for you depends on your needs. State Farm’s full coverage car insurance is more expensive than minimum insurance but offers more protection for your car.

Minimum State Farm insurance coverage is a good option if you have a tight budget and own a car you can afford to replace. It depends on your state, but minimum insurance often consists of liability coverage only.

On the other hand, State Farm’s full coverage auto insurance includes liability, comprehensive, collision, uninsured motorist, and medical payments. You’ll probably need full coverage if you have a loan or a lease on your car.

If you’re not sure what you need, don’t worry. You can call the State Farm car insurance number, and a representative will help you decide which coverage options are best for you.

State Farm Steer Clear App

Finding cheap car insurance for teens and young drivers can be challenging, but State Farm wants to help. As long as you or your child meet the requirements, you could be eligible to earn the State Farm Steer Clear discount.

Steer Clear is a monitoring program that tracks driving habits and aims to help young people get the experience they need behind the wheel. This program consists of modules that teach inexperienced drivers how to handle risky situations and everyday annoyances, like driving in bad weather and changing lanes.

Steer Clear drivers have six months to complete the modules and must log at least five hours of driving in 10 trips. Once you complete the Steer Clear training program, you’ll be eligible for savings on car insurance quotes from State Farm.

To qualify for Steer Clear, you must be under age 25, have a valid driver’s license, and have no at-fault incidents within the last three years.

Other Car Insurance by State Farm

You can get your basic coverage needs met with a State Farm car insurance quote, but that’s not all you can buy. State Farm offers a variety of insurance options to improve the value of your policy, including:

  • Rideshare. State Farm’s rideshare insurance is an add-on that increases your rates by about 15%. Rideshare insurance protects your car whenever you’re on the clock for companies like Lyft or Uber.
  • Rental reimbursement. State Farm rental car coverage will pay or reimburse you for a temporary vehicle when yours is stuck in the shop.
  • Travel expenses. State Farm travel insurance pays for lodging, gas, and meals if you get in an accident more than 50 miles from home.
  • Roadside assistance. If you’re ever stranded on the side of the road with a flat tire, dead battery, or other similar issues, State Farm will send help.

Adding any of these options will raise your rates, but the protection they offer is worth it as long as it fits your budget. If you want more coverage but worry about how much it will cost, State Farm offers plenty of ways to save.

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State Farm Discounts

When it comes to car insurance, discounts are one of the best ways to save. Most companies offer discounts, and State Farm is no exception. The following discounts are available from State Farm:

  • Good driving
  • Good student
  • Accident-free
  • Drive Safe and Save
  • Multi-car
  • Bundling
  • Safety features
  • Young driver education
  • Student away at school
  • Passive restraints

Availability varies by state, so you’ll need to check the State Farm discount list with a representative if you’re interested in buying a policy.

Some discounts are relatively small, such as the passive restraint discount. However, State Farm’s good student discount can help teens save a substantial amount on their coverage.

State Farm’s Drive Safe and Save

Most major insurance companies offer usage-based insurance plans for drivers who spend less time behind the wheel. While it’s not a standalone plan, State Farm provides the Drive Safe and Save program.

Drive Safe and Save is a monitoring app that tracks your driving habits, how much you drive, what time you’re on the road, and cell phone use while driving. The safer you drive, the better your discount will be. However, State Farm guarantees that any driver using the Drive Safe and Save app will get a discount on their insurance, no matter how they drive.

The average discount with this program is 30%, but some drivers get up to 50% off. This makes State Farm’s monitoring discount potentially the largest of any provider, beating out Progressive’s Snapshot, Liberty Mutual’s RightTrack, and GEICO’s DriveEasy.

State Farm reviews are generally positive for Drive Safe and Save, with most customers reporting they are happy with their savings. Drive Safe and Save is a great opportunity to save, but you should be comfortable with an app monitoring your driving.

Most customers say the Drive Safe and Save app is easy to use, but you can contact State Farm technical support 24/7 if you run into issues.

Other Services Offered by State Farm

To get the most out of your car insurance, make sure to check out all the services State Farm offers to make managing your policy simple:

  • Quick online quotes
  • Autopay and online bill pay options
  • Paperless documents
  • Roadside assistance
  • Multiple apps – State Farm, Steer Clear, and Drive Safe & Save
  • Start and track claims online

Using State Farm's customer portal, you can access your policy information, start claims, and look at new policy quotes.

What other types of insurance does State Farm sell?

As the largest insurance provider in America, you’d expect State Farm to sell a variety of coverages. You’d be right to think so — State Farm has one of the largest selections of insurance products on the market.

If you’re interested in more coverage with State Farm, consider the following:

  • Motorcycle
  • Boat
  • Off-road vehicle
  • Motorhome
  • Travel trailers
  • Home/condo/renters/manufactured home
  • Rental property
  • Farm and ranch
  • Business owner
  • Commercial auto
  • Term/whole/universal life
  • Supplemental health
  • Pet health

As you can see, there’s a State Farm insurance policy to protect just about anything important in your life. As a bonus, you’ll earn a bundling discount when you buy more than one State Farm policy.

Is State Farm right for you?

The State Farm Insurance offers a lot and might be the right company for you. From extensive coverage and discount options to excellent customer service, State Farm earns its spot as the largest insurance company in America.

Although State Farm tends to get good reviews, you might be able to find better insurance elsewhere. Make sure to compare quotes with as many companies as possible to find the best rates.

Reviews
for State Farm Insurance

4.10 (17,726 reviews)
1
April 19, 2022

Customer_Jim

Disappointed customer

Horrible experience that's still going on,long story short my wife had a wreck and after the repairs we go to pick the car up,I paid my $500 deductible when I put the car in reverse it starts making this nose that it's never made before I immediately got out and gave the key back to the attendant at the body shop they call Sate Farm and State Farm tells me that I have to pay to have the car checked out further I thought that what car insurance w...
Horrible experience that's still going on,long story short my wife had a wreck and after the repairs we go to pick the car up,I paid my $500 deductible when I put the car in reverse it starts making this nose that it's never made before I immediately got out and gave the key back to the attendant at the body shop they call Sate Farm and State Farm tells me that I have to pay to have the car checked out further I thought that what car insurance was for,I paid my deductible the car is not fixed properly but that want me to pay for it myself
1
April 19, 2022

phin

Want to pay for years then get screwed when you need it?

Uninsured joy rider totaled my car: First, had to fight for uninsured coverage even though it was one so I have no idea what the problem was (oh right a lower deductible for me). Second, State Farm gave me a replacement value that was wrong and lied about pre-existing damage. They gave me a valuation that didn't include the options my car had and claimed I had extensive pre-existing damage which was absolutely not true - even to the point where t...
Uninsured joy rider totaled my car: First, had to fight for uninsured coverage even though it was one so I have no idea what the problem was (oh right a lower deductible for me). Second, State Farm gave me a replacement value that was wrong and lied about pre-existing damage. They gave me a valuation that didn't include the options my car had and claimed I had extensive pre-existing damage which was absolutely not true - even to the point where they said I had bare tires and I have proof they were new! Unfortunately, I wasn't able to take photos of all of the condition points of the car before it was sent to the shop so I had no way to contest the condition valuation. Cut the amount I received in half. Horrible company would not recommend at all. All the reviews on here are people without problems. The real reviews come up when you have real problems. I had a totaled car and I can say without a doubt State Farm was anything but helpful. In fact, they showed me they could care less about what happened and did everything possible not to pay out the actual value of my car (including by lying about pre-existing conditions).
1
February 8, 2022

Jmeade

Not happy

State farm is the worst insurance place to go to I'm switching back to progressive my car was broken into and state farm is doing nothing to help me I am telling everyone to not go to state farm if this isn't made right
1
January 23, 2022

OHMINGGIRL

They suck!! They are scandalous!

This is a scandalous company! They jump my bill up monthly and I have to argue with them monthly. I’m sick of them.
1
July 25, 2021

MattB

State Farm will prolong claims as long as possible.

I was in a accident with one of their insured drivers, he had no license, and was driving his mom's car. It's been a month and a half my truck is not drivable, and haven't heard anything back from them. Tried calling and they say be patient.. but coming on 2months with no vehicle is patient enough to me, especially when the other driver had no license and was at fault.
1
July 8, 2021

fed_up

State Farm is a rip off

Been with State Farm for awhile and things were great until recently in the last few months. I drive an older truck and I feel at ease knowing I have roadside assistance if i need it. Anyway I received a letter from State Farm saying they were discontinuing my roadside assistance because i had too many claims and there were 4 dates listed of these claims. When reading this I was confused, because I only had my truck towed 2 times and also a tire ...
Been with State Farm for awhile and things were great until recently in the last few months. I drive an older truck and I feel at ease knowing I have roadside assistance if i need it. Anyway I received a letter from State Farm saying they were discontinuing my roadside assistance because i had too many claims and there were 4 dates listed of these claims. When reading this I was confused, because I only had my truck towed 2 times and also a tire change. After being on the phone 45 minutes with the claims department trying to figure this out, I was told i was in the right. They would take care of it for me. Called my agent a few days ago and she is telling me roadside is still not covered and the price even went up. I argued with her telling her it was suppose to be taken care of and she said she would get back with me...never called me back. Oh and she also said now i had 6 claims??? I asked her about the dates and why I didn't have a letter regarding the now 6 dates of claims ( this is all a lie btw ) Real professional huh? Now looking for another company.
1
July 6, 2021

Gary_Ward_

Raising rates.

I have had SF auto insurance for 50+ yrs. I totaled my car in Feb. 2020. SF paid the claim but now they've notified me my rates will be going up 25% a month. Like a good neighbor. Time to start shopping.
1
June 28, 2021

Likeabadneighborstatefarmisnotthere_

Like a bad neighbor, just move!

Where do I start. I have been a state farm customer over a decade . Several months ago in the middle of winter, my truck died and would not start. I called roadside assistance immediately, they said help would be on the way. My son and I waited for 18 hours before a tow truck came! Absolutely unacceptable and wrong! Lucky we had family near and were able to go get warm and safe before we died of exposure. Than 3 weeks ago my car was hit badly g...
Where do I start. I have been a state farm customer over a decade . Several months ago in the middle of winter, my truck died and would not start. I called roadside assistance immediately, they said help would be on the way. My son and I waited for 18 hours before a tow truck came! Absolutely unacceptable and wrong! Lucky we had family near and were able to go get warm and safe before we died of exposure. Than 3 weeks ago my car was hit badly going through a road construction area. They still don't want to fix my vehicle and told me to go to one of their "preferred locations " I did. The man taking the estimate gave legal advice without a license and told me state farm would not be covering the damages! This was from the body shop! Smh. I went to a reputable body shop and the estimate was well over double the first cost to fix the vehicle properly! They still won't pay, call me back or try to fix anything, but yet they take money out of my account the same day every month. My advice? Run, do not walk from state farm! It's criminal what they put customers through. Still no resolution.
2
June 28, 2021

Hitakshi_

Terrible service - would not recommend to anyone!

Was in an accident last month which led to my car being totaled and their service was terrible. Extremely poor communication between customer service reps, had to call in multiple times and repeat myself. They towed my car to the salvage yard with all my personal belongings still in it without my authorization and then asked me to get them myself when I was without a car. Called them multiple times and spoke to different reps who all gave me a di...
Was in an accident last month which led to my car being totaled and their service was terrible. Extremely poor communication between customer service reps, had to call in multiple times and repeat myself. They towed my car to the salvage yard with all my personal belongings still in it without my authorization and then asked me to get them myself when I was without a car. Called them multiple times and spoke to different reps who all gave me a different story. Some said it would be mailed to me, a month later, still haven't gotten my stuff bag and calling again they said they wouldn't send it since there are no notes on my claim ever stating they were going to send it in the first place. Absolutely ridiculous to expect me to drive 40 minutes one way to get my things back when I don't have a car for their mistake. No remorse or compensation from any of the reps I spoke to - just really bad attitude and service. I have renters insurance through them as well but seeing as how they act after you file a claim I will be switching to a different provider. Been a customer for over 5 years - not that they care about loyalty.
5
June 25, 2021

jspiker

State Farm Rocks

Best insurance company ever. They helped me when I needed help most. They are good priced, provide excellent coverage, and genuinely care about the customer. My agent even called to wish me happy birthday. Can't say enough good things about this company!!
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